Support
Back to solving.
Most problems can be fixed without losing your local records. Start with the steps below.
Game looks outdated
Close every Puzzle Crucible window, reopen the app while online, and allow a moment for the newest offline files to install.
Timer or board is stuck
Return to the main menu and restart the puzzle. If needed, fully close and reopen the installed app.
No sound
Open Settings and turn sound on. Also check the device volume and browser or Windows sound permissions.
Reset all local data
Clear this site's storage in your browser or uninstall and reinstall the PWA. This permanently removes local scores and settings.
Offline play
Open Puzzle Crucible at least once while online so the required files can be cached. Daily challenges use your device's local date and do not need a network connection after installation.
Contact
For issues not covered here, use the publisher support contact on Puzzle Crucible's Microsoft Store listing. Include your device type, Windows or browser version, the game name, and a short description of what happened. Do not include passwords, payment details, or other sensitive information.